Privacy Policy

BETHLEHEM HEALTHCARE DISABILITY SERVICES respects your privacy and is committed to protecting personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What information we collect

We may collect personal and sensitive information including:

• name, address, phone number, and email
• participant and referral details 
• disability and support needs
• emergency contact information
• information submitted through website forms
• communication records
• NDIS-related information required to deliver services

Sensitive information is collected only where reasonably necessary to provide supports and services.

2. How we collect information

We collect personal information:

• directly from participants or their authorised representatives
• through our website enquiry or referral forms
• via phone, email, or in person
• from the NDIS or other service providers with consent

3. Why we collect information

We collect and use personal information to:

• deliver NDIS supports and services
• respond to referrals and enquiries
• communicate with participants and families
• meet legal, safety, and NDIS compliance requirements
• manage and improve our services

We only collect information that is reasonably necessary for these purposes.

4. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored securely in electronic systems and physical files with restricted access. Only authorised staff can access participant information.

5. Disclosure of information

We may disclose personal information where required or authorised, including to:

• the NDIA / NDIS
• support coordinators and service providers
• healthcare professionals
• authorised representatives or guardians
• software systems used to manage services
• regulators or government authorities when legally required

We do not sell personal information.

6. Website privacy

Our website may use cookies or analytics tools to improve user experience and website performance. These tools do not personally identify individuals.

Information submitted through online forms is handled securely.

7. Access and correction

You may request access to your personal information or request corrections by contacting us. We will respond within a reasonable timeframe.

8. Complaints

If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact us

Privacy enquiries or complaints can be directed to:

BETHLEHEM HEALTHCARE DISABILITY SERVICES
Email: info@bethlehemcare.com.au
Phone: 1800 007 555